Welcome to Zandi's Tasty Catering! We're delighted to serve you delicious food. Please read these terms and conditions carefully, as they govern your use of our online store and services. By placing an order with us, you agree to abide by these terms.
1. Ordering and Payments
* Order Placement: All orders must be placed through our online store. You'll receive an order confirmation email once your order is successfully submitted.
* Accuracy of Information: Please ensure all information you provide (delivery address, contact details, order items) is accurate and complete. We are not responsible for delays or issues caused by incorrect information.
* Payment: Full payment is required at the time of order placement. We accept major credit cards and other payment methods as indicated on our website.
* Order Changes and Cancellations:
* For standard orders (non-catering): Changes or cancellations may be possible within a limited timeframe after placing your order, typically within 2 hours. Please contact us immediately if you need to make a change.
* For catering orders: Due to the preparation involved, changes or cancellations for catering orders must be made at least 24- 72 hours before the scheduled delivery/pickup time. Cancellations made after this period may be subject to a cancellation fee or forfeiture of the full payment.
* Minimum Order: Some items or catering packages may have a minimum order quantity. This will be clearly stated on our website.
2. Delivery and Pickup
* Delivery Areas: We deliver within the United States via USPS and UPS.
* Delivery Times: We'll do our best to deliver your order within the estimated timeframe. However, delivery times are estimates and may vary due to unforeseen circumstances (e.g., traffic, weather).
* Recipient Availability: Please ensure someone is available at the delivery address to receive the order. If no one is available, we may attempt to contact you.
* Inspection upon Receipt: Please inspect your order upon delivery or pickup. Any discrepancies or issues must be reported to us immediately.
3. Food Quality and Allergens
* Freshness: We pride ourselves on using fresh ingredients and preparing high-quality food.
* Allergens: Our food is prepared in a kitchen where allergens such as nuts, dairy, gluten, soy, and others are present. While we take precautions, we cannot guarantee that our food is 100% allergen-free. If you have allergies, please note them clearly when ordering and contact us to discuss your concerns before placing an order. We are not responsible for allergic reactions.
* Dietary Restrictions: We may be able to accommodate certain dietary restrictions upon request. Please contact us before ordering to discuss your specific needs.
4. Pricing and Promotions
* Pricing: All prices are listed in USD and are subject to change without prior notice.
* Taxes: Applicable taxes will be added to your order total.
5. Returns and Refunds
* Perishable Goods: Due to the perishable nature of our products, we generally do not accept returns.
* Refunds: Refunds are issued at our discretion and will be considered for issues related to order errors on our part, significant quality concerns, or in accordance with our cancellation policy for catering orders. Please contact us immediately with any concerns.
6. Intellectual Property
* All content on our website, including text, graphics, logos, and images, is the property of Zandi's Tasty Catering and are protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
7. Limitation of Liability
* Zandi's Tasty Catering will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products. Our total liability for any claim shall not exceed the amount paid for the order in question.
8. Changes to Terms and Conditions
* We reserve the right to update or modify these terms and conditions at any time without prior notice. The most current version will always be posted on our website. Your continued use of our services after any changes indicates your acceptance of the new terms.
9. Contact Us
If you have any questions about these terms and conditions, please don't hesitate to contact us:
Tel: 3474709656
Email: zandi.goring@gmail.com
Thank you for choosing Zandi's Tasty Catering! We appreciate your business.
